Reelstitch

Refunds and cancelling

Cancelling your plan

You can cancel any time. Go to Account, then Plan, then Manage billing. Only the account's owner can do this.

Your plan keeps running until the end of the period you've paid for, and you won't be charged again. Then your account moves to the Free plan.

A change to a smaller plan billed the same way, or to monthly billing instead of yearly, also starts when your paid period ends. Until then, you keep your current plan. A change that makes each bill bigger starts right away.

No refunds

All payments are final. We don't refund plans or credit packs, including unused time on a plan and unused credits, except where the law requires it, and except for accounts we close because they belong to someone under 18 (see the Terms): we refund the money paid on the website for those accounts' unused paid credits, less the card payment fee.

Your credits

  • Bought credits never expire.
  • Plan credits come each billing month and don't roll over. When your plan ends, its unused plan credits go away. Bought credits stay.
  • If making something fails, its credits come back automatically, as credits, not money. Work our video or AI services already did is still charged, even if we couldn't use it, because we're billed for it.

When money goes back

If a payment is refunded or disputed with your bank, the credits it bought are taken back, in proportion to the money returned. They come out of your unused credits, and if that isn't enough, you owe the rest. If the payment was for a yearly plan that's still running, they come out of its plan credits still to come before that. If it was for the last period of a plan that has ended, the credits that plan never gave you and its unused credits that went when it ended count first. Credits you get later, such as plan credits or a credit pack, pay off what you owe first. Before you buy a pack, you'll see how many of its credits pay off what you owe. If the money comes back to us, so do the credits.

Questions about a charge

If a charge looks wrong, email help@reelstitch.net. If a renewal payment fails, the app shows the account's owner a note with Pay now.